Jangras Payment Services Limited, a company incorporated under the Companies Act 2013, having its registered office at B-38, Old DLF Colony, Sector 14, Gurugram, Haryana , India - 122001, (hereinafter referred to as “KwikPaisa NEO Bank/ OonePe/ JPSL”) provides payments solutions (including payment aggregator and gateway services) that helps businesses collect and disburse payments.

KwikPaisa NEO Bank facilitates a variety of Business Institutions (“Merchants”) to collect payments, from their end customers, through its powerful, scalable, tailor-made payments platform, for both domestic and international transactions. KwikPaisa NEO Bank offers multiple products to its Merchants, which allows the Merchants to collect payments in a secure, transparent, affordable, and convenient manner from their end customers. Being a service oriented financial services company, satisfaction of Merchants and the Customers using KwikPaisa NEO Bank, is of prime importance of KwikPaisa NEO Bank to maintain a lasting relationship, and to encourage Merchants and Customers to transact digitally in a safe and secured way.

Therefore, KwikPaisa NEO Bank has delineated this Policy, duly approved by its Board of Directors, to define mechanisms (a) to ensure that the Merchants and Customers are treated fairly and without bias always, and (b) to provide for an opportunity to the Merchants and the Customers to raise and/ or escalate their complaints within and outside KwikPaisa NEO Bank, if they are unsatisfied with KwikPaisa NEO Bank’s products or services.